We go beyond solutions

 At the Customer Experience Lab, we provide strategic data to help companies better understand customers, create value and increase loyalty. We expand knowledge to empower companies all over the world.
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CxLab - Teleperformance <p><strong>We go beyond</strong> solutions</p> - At the Customer Experience Lab, we provide strategic data to help companies better understand customers, create value and increase loyalty. We expand knowledge to empower companies all over the world.

We go beyond solutions

 At the Customer Experience Lab, we provide strategic data to help companies better understand customers, create value and increase loyalty. We expand knowledge to empower companies all over the world.
Read more

We treat each customer as unique

 We deliver accessibility, reliable information, and care to your customers in each interaction, making every contact an opportunity to improve the trust between customers and your company.
Chat
Customer Experience
We help companies integrate chat with existing customer interaction channels to create a highly advanced digital customer experience.
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Content Modaration
Back-Office Services
Our Social Media Gatekeepers, make the internet a safer place for you and for your brand.
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Knowledge services: automation and analytics
Knowledge services
Our Automation solutions offer much more than just a technical Integration: our experts deliver Conversation Design.
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Learning day by day from millions of interactions gives us the knowledge and flexibility to bring the right solutions to your brand.

Learning day by day from millions of interactions gives us the knowledge and flexibility to bring the right solutions to your brand.
Resource Center
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WP - The Need for an Agile Business Services Partner in the Digital World
White Paper
Strategic Insights
The Need for an Agile Business Services Partner in the Digital World In today’s ever-competitive landscape, no matter what the industry, vendors must have the right tools in place to anticipate what their end users are looking for, as well as to ensure that pre-and-post sales support is as seamless as possible.
WP - Gaining Competitive Advantage Through Human Interaction
White Paper
Strategic Thinking
Gaining Competitive Advantage Through Human Interaction When it comes to connecting with clients, technology alone cannot create stronger bonds. Companies must emphasize human empathy and interactions that leverage the latest technology to deliver exceptional customer experiences.
WP - Content Moderation and the Teleperformance Digital Expertise
White Paper
Strategic Thinking
Content Moderation and the Teleperformance Digitally Integrated Business Expertise As consumers and companies publish content at astonishing rates, judging the appropriateness and moderating it has become a mandate among other ethical business practices.