Teleperformance’s Contact Center on Demand gives you the ability to have a flexible contact center solution, without adding capital expense or management overhead. Our solution delivers an adaptable alternative to the contact center: the ability to quickly increase capacity, quality, and performance.
Clients gain nearly limitless contact center capacity, instant global reach, and the confidence that comes from using proven technology supported by contact center experts. With quick deployment of the essential applications and services, plus the ability to immediately access new technologies, languages or global regions as required, businesses become more responsive to customer demands.
The solution includes the best solutions from three worldwide leaders:
• A robust and highly scalable contact center platform;
• On-demand CRM from RightNow and contact center technology and management tools from Teleperformance;
• Optional access to skilled Teleperformance agents.
• Channel Synchronization – intelligent omnichannel routing and queuing; estimated wait time and call back options;
• Process Optimization self-service (Web and phone)
• Agent Management – intelligent, omnichannel agent desktop; screen pop (phone and email);
• Operational Insights-robust monitoring, reporting, and analytics; quality monitoring; workforce management;
• Resiliency and Support – fully redundant, carrier-class platform; 24 x 7 x 365 NOC support; SLAs.